Quality Assurance Engineer
ThriveCart
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About ThriveCart ThriveCart is a powerful platform used by over 50,000 people worldwide to generate over $5B in sales. Included within the ThriveCart platform is a learning management system (LMS), affiliate management, cart and checkout functionality, making it a top solution for creators, coaches, consultants, and other businesses. We integrate with everything you use and have a simple, clean UI with numerous features that allow customers to build income from existing traffic and we are the highest-converting cart for online businesses. Our business is growing, profitable, and backed by LTV SaaS Growth Funds, and we are looking to expand our footprint amongst online businesses. Location Remote (Latin America) Job Overview: You'll own quality end-to-end for ThriveCart's e-commerce platform — test strategy, automation, defect prevention, and production health monitoring. This isn't a click-through-test-cases role: you own quality for your domain. AI is a core part of the workflow here, not a bonus skill — for generating test cases, creating test data, drafting test plans, and accelerating automation. What we're hiring for is judgment: knowing which tests actually matter, understanding risk, and thinking critically about AI-generated output. This description spans L1–L4. Interview depth and expectations scale with level — see Qualifications & Expectations by Level below. What You'll Own: Test Strategy & Planning Own the quality strategy for your features and domain: test plans, risk assessment, coverage decisions Flag ambiguities and testability gaps during requirements review, before code is written — shift-left quality Define acceptance criteria in partnership with Product Balance manual exploration with automated regression coverage Document test plans, coverage decisions, and known risk areas for async visibility across the team Test Automation Write and maintain automated tests (API, integration, end-to-end) using the team's frameworks Keep automation suites fast, reliable, and maintainable — flaky tests are yours to fix, not ignore Maintain CI/CD integration for test execution L3+: Design and evolve the overall test automation architecture Production Quality & Incident Response Monitor features in production using observability tools — quality doesn't end at release Respond to dev-escalations and incidents with urgency: assess blast radius, run targeted regression testing, help isolate root cause, communicate findings clearly L3+: Own incident response from the quality side — lead triage, coordinate regression testing, write post-mortems with defect analysis, drive preventive fixes L4+: Coordinate all QA activity during major incidents, communicate to stakeholders, ensure systemic fixes are validated before release AI-Augmented QA (Expected, Not Optional) Use AI tools daily: generating test cases and data, drafting test plans, analyzing bug patterns, accelerating automation writing AI will generate more test cases than you need — prioritize ruthlessly based on risk Review all AI-generated test output critically: AI has no product context, you do L3+: Teach junior QAs effective AI workflows for testing; establish team AI quality standards L4+: Set team standards for AI tool usage — evaluate tools, measure impact on coverage and velocity Defect Advocacy & Communication Write clear, reproducible bug reports that developers can act on immediately Advocate for quality: flag risks before release, document known issues, be explicit about what is and isn't tested L3+: Partner with Product and Engineering on quality metrics, track trends Collaboration Work closely with developers to improve testability at the code level Help developers write better unit tests by identifying untested scenarios L3+: Mentor L1/L2 QAs on testing mindset, automation skills, and risk thinking What You Bring To This Role: Technical Environment Testing: API testing (Postman/REST clients), browser automation (Playwright), unit/integration test frameworks…
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